Help Centre

Sign up, add your first monitor, and understand the dashboard in minutes.

• What is Alive24x7?
• Creating your account & free trial
• Adding your first monitor
• Understanding your dashboard
• Setting up a public status page

Learn what each of the 7 monitor types checks and how to configure them. Includes geographic monitoring locations via Globalping.

• HTTP & HTTPS — website uptime monitoring
• Keyword — check page content
• TCP Port — check if a port is open
• Ping — check if a server is reachable
• SSL Certificate — expiry alerts
• DNS — detect record changes
• Geographic monitoring locations (Globalping)

Set up email, Slack, and SMS alerts so you know the moment something goes wrong.

• Email alerts
• Slack alerts
• SMS alerts (Pro & Team plans)
• Recovery notifications
• How alert logic works

View your downtime history and schedule maintenance windows to suppress false alerts.

• Viewing your incident history
• Scheduling a maintenance window

Invite colleagues to your account and control what they can see and do.

• Inviting team members
• Understanding roles: Owner, Admin, Viewer

Compare plans, understand your invoice, upgrade, downgrade, or cancel.

• Comparing plans
• Free trial — what happens after 14 days
• Upgrading or changing your plan
• Cancelling your subscription
• Pricing & billing currency

Common questions and fixes when something does not behave as expected.

• My monitor shows DOWN but my site is up
• I am not receiving alert emails
• My SMS alert was not delivered
• My Ping monitor always shows DOWN
• SSL monitor shows WARNING but my certificate is valid