Help CentreMonitor Types
Ping — check if a server is reachable
A Ping monitor sends an ICMP echo request (a "ping") to a hostname or IP address and waits for a reply. If a reply arrives within the timeout, the monitor is UP. If no reply is received, the monitor is DOWN.
When to use a Ping monitor
- To check whether a server is reachable on the network at all
- To monitor network devices such as routers, switches, or firewalls that do not have a web interface
- To verify that a VPN tunnel endpoint is alive
How to configure it
- Set the Monitor type to Ping.
- Enter the Host — the hostname or IP address to ping.
Important: Many servers and firewalls are configured to block ICMP (ping) traffic for security reasons. If your server responds to HTTP requests but your Ping monitor shows DOWN, this is likely because ICMP is blocked — not because the server is offline. In this case, use an HTTP monitor instead.
Plan availability
Ping monitoring is available on Starter, Pro, and Team plans.